Frequenty Asked Questions

No. Payroll Solution is sold outright but there is an annual fee for support and upgrades.  Not paying the annual fee will not prevent you from using the software, however, you will not be eligible to receive support or updates to the software.  The pricing on the website reflects a bundled price for the purchase of the software and the first year’s annual support fee.  Thereafter the fee is $150 per year for the Lite version and $195 per year for the Full version (these prices do not include VAT)

No, Payroll Solution is a Windows desktop application.  A web-based version is possible in the future.

Payroll Solution is a Windows application, however, it can be run on a virtual Windows PC using Parallels or a similar application on macOS.

Payroll Solution is a single-user Windows desktop application that can be converted to a multi-user version by purchasing network user licenses.  Contact us for more information and a quote.

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Click the link below for a guide to moving a single user version of Payroll Solution to another computer:
Move to another PC

Click the link below for a guide to installing Payroll Solution on a workstation:
Workstation Installation
(Note: This is only for a multi-user installation)

Yes, there is a template spreadsheet in the main system folder (iWare\PayrollSolution) named “Employee_Import (Required Fields with Notes).xls” that you can use for this. As the name indicates, some columns are required and others are optional; the required columns have boldfaced headings. There are also notes attached to the column headings to indicate the formatting of the data, which is important in order to avoid errors when importing.

Use the link below for additional information on performing the import:
Employee import help topic

To email the pay stubs you will either need to have an email account to send from, or you can use the built in account. If you choose not to use the built in account, it is best to setup an email address for payroll rather than using a personal account within the company. You will also have to setup any additional security for the account being used to allow the account to send smtp mail or use a 3rd party application to send mail. This varies by email provider, so you should check with your IT department or provider to see what is needed, then enter the account details and credentials in the Email settings window on the Setup | Company menu.

If you choose to use the built in account, you will only have to supply the company name and reply to address to complete the setup. This will send from payrollsolution@iware.ltd through an smtp gateway so that no emails will be retained with the iware.ltd domain. There is no inbox associated with this account either, which is why you will have to supply a reply to address. This account will be hidden from the employees so the email appears to come from your company, and replies will go to the designated address. To use the built in account, click the ‘Apply Default Settings’ button in the Email settings window on the Setup | Company menu.

Click the test button to verify the the settings are correct and working. If so you will receive an email to the sending address or the reply to address depending on the option chosen above.

No matter which option you choose, you will now choose ‘Full Page Pay Stub’ and ‘Email’ in the Configuration window on the Setup | Company menu

Next you will enter the individual email address in the Employee profile window on the Setup | Company menu.

Now when you select Pay Stubs on the Processing menu, the stubs will be emailed instead of being printed.

Go to Setup, Company Direct Deposits

Select the bank from the drop-down list, then click the Configure button
Fill out the data needed for the chosen bank (it will vary depending on the bank)
Click OK to save
Click OK again to close the setup window

Now go to Setup, Company, Employees
For each employee:
Enter the Employee ID
Select the Payroll tab

Select DIRECT DEPOSIT for the Pay Method
Don’t enter anything for the Bank Name (that isn’t used for this)
Enter the Account ID format according to the bank
Use the link below to see the helpt for the formatting for each bank:
Account ID formatting for Direct Deposits
(Note: If using Royal Bank Business Pay, enter the employee account number and then click the ‘…’ button to select the bank and branch)
If the employee has a deduction assigned that will be sent to another bank
Click the Add’l Earnings/Deductions tab
Add or edit the deduction to be assigned to another bank
Enter, or click OK to the Amount
Enter the Account ID using the correct formatting as determined above
(Note: If using RBC Business Pay, just enter the employee’s account number)
Click the OK button
(Note: If using RBC Business Pay a popup list of bank and branches will display for you to choose from)
Repeat if there are additional deductions for this employee
Select the General tab and then  click the Save button

This should not be used to advance the pay period after all processing has been completed. Use Finalize Earnings Batch on the Processing menu to complete the current pay cycle. This would be used to correct the week ending date for the current pay period.

Select Setup, Company, Change Week Ending Date
Acknowledge the warning message
Enter the correct date or use the Options button to choose a date.

There is a separate tab in the Earnings window for vacation so that the NI deduction is handled correctly.  The NI deduction for any vacation paid for a future pay period is calculated separately but added to this pay period’s deduction.  A message will display indicating that the totals may exceed the normal ceiling.

This tab is divided into three types:

Previously paid vacation taken this pay period (prior)

Vacation taken this pay period (current)

Vacation to be taken after this pay period (future)

Any previously paid vacation which applies to this pay period is displayed, but cannot be edited.
(This is used in the calculation of the insurable pay and NI contributions, and may reduce the insurable wage ceiling for this pay period)

Next, you may enter vacation hours that are paid this pay period and were taken this pay period.
(This is also used in the calculation of the insurable pay and NI contributions). For example, a single vacation day.

Finally, enter the vacation pay details for any vacation hours to be taken after this period, which are being paid this pay period, in the table.
(The insurable pay and NI contributions are calculated separately for each entry in this table and are added to the current pay period’s totals)

Enter the week ending date and press the Tab button

Enter the vacation hours and press Tab again

The system calculates the insurable pay and NI separately for this pay period

Repeat for additional vacation weeks

IMPORTANT: For Bi-weekly paid employees, enter each week separately if they will be paid for more than one week.

Note: The system will warn you if the vacation hours entered exceed the regular hours for this employee, or if the pay weeks exceed the pay frequency.

You can open and close the Earnings batch as many times as needed. Simply select Reopen Earnings Batch on the Processing menu to open it again.

Finalize Earnings Batch is the step that will complete the current payroll batch and advance the system to the next pay period. At this point, the only way to go back is to restore the backup made as part of finalizing the batch.

The batch status is shown along in the Window title bar just above the main menu. The batch status can be either New, Open, or Closed.

New – No earnings/pay records have been created yet for the current batch
Open – Earnings/pay records have been created and may be edited as needed
Closed – Editing of the earnings/pay records is complete and further processing may occur such as creating a direct deposit file, emailing or printing pay stubs, etc

Editing earnings records may not be done while the batch is closed, and emailing or printing pay stubs, etc may not be done while the batch is open. The batch may be opened and closed as needed during a pay period to complete the necessary tasks using the options Close Earnings Batch and Reopen Earnings Batch on the Process menu.

Use the option on the Reports menu, ‘Recreate/resend Pay Stubs’
You will be prompted for the week ending date to resend.

Use the option on the Process menu, ‘Finalize Earnings Batch’
At this point you should have completed all steps for the current pay period
Allow the automatic backup to run and verify that it is successful before continuing
Once this step has been run, you will no longer have access to the current batch, other than by restoring this backup.

You can set the week ending date back and enter a previous pay period, or periods, in between pay periods.

The pay period status should be NEW before beginning this process. Run the Payroll Edit Listing to ensure that there are no records.

Then go to Setup, Company, Change Week Ending Date and set the date back to the period you want to enter.

Process the pay period as usual and Finalize the Earnings Batch when complete. If this is the only previous pay period that needs to be entered, enter the current next pay period’s date when prompted. If you are entering multiple previous pay periods, enter the date of the next pay period to be entered. Continue as above and enter the current next pay period date when done.

If you find that you need to correct a earnings record for a previous pay period, it is best to delete the associated history records, and then re-enter the earnings record.

Go to Utilities, Edit NI History
Enter the Employee ID and the Week Ending Date to be corrected
Display the history record
Click the Delete button
Answer Yes to delete the Earnings record

Now use the steps outlined in the FAQ:
How do I enter pay for a previous pay period
To re-enter the correct pay

Note: This solution is only valid if vacation pay was not included or paid for the original pay record for this date.

Bear in mind that the C-10 form is not based strictly on a calendar month, it is based on your pay periods that include the Mondays in a given month. The system can choose the correct date range for a given month when you use the Month/Year button for the date selection — this is advisable to ensure the correct date range. If the date range is incorrect, the totals and/or the number of weeks may be incorrect as well.

If the date range is correct, the next step would be to run the NI Employee History report on the Reports menu. Allow the report to select the correct date range. This report will detail the pay periods that are included in the C-10 form and will usually always reveal what is causing the discrepancy.

There are two ways of savings reports as PDF file instead of printing them.

If you want all reports to be saved as PDF files you can use the Microsoft Print to PDF printer that is built into Windows (or another installed PDF printer). Go to Setup, Workstation, Printers and make this selection for the Reports printer and click the OK button to save the selection.

If you want to have control over which reports or when you want the reports to be saved as PDF files, you can use the export button in the print preview window:

Then select PDF, choose a location to save the PDF file to and enter a name for the file: